May 29, 2009
I did not have an appointment but they advertise walk-ins welcome so I went in without an appointment. I have vision insurance and I thought I was covered. The staff here is so patient and nice. They called my insurance company for me, They must have been on hold for at least 15 minutes. It turns out the insurance company had difficulty determining if I had eye exam and glasses coverage. They told Dr Friedman's office they would need to call them back on Monday. However the insurance company did say if I was covered for an exam I would have a $10 co-pay. The woman at the desk felt sorry that I had waited so long while she checked my benefits that she said they would do the eye exam anyway and just collect the $10 co-pay. I thought that was pretty fantastic.
The exam was very good. The doctor explained all the tests she had performed and was very professional. The opticians were great too. Even though I was not buying glasses today because I was not sure of my coverage they still helped me find glasses and were very patient as I tried on different glasses over and over again. I will definitely be back to buy the glasses with or without my insurance. Very classy office. I definitley recommend.
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