I have a yellow lab who is sweet as pie and loves people. I decided to start taking him to get bathed and groomed professionally and figured PetSmart was a good place to take him. When I initially called to make the appointment they were really friendly and helpful on the phone. BUT - when I actually took him there it was a whole other story. The staff looked miserable (like it was just their job and not something they wanted to be doing). They were cold towards me and even colder to my sweet boy, Caffrey. I explained that he was an epileptic and in the event of a seizure that they should just pet him and talk calmly to him. The woman looked at me with a slightly shocked/horrified look on her face and didn't say anything. When they went to take him they jerked his leash and said sternly, "Come on Caffrey" and took him in back. It really wasn't sitting well with me leaving him there. After I picked him up, he didn't feel silky and super clean like when I give him a bath (I'm even wondering if they didn't and just sprayed some smell-good on him). The worst part was that he was mopey and depressed the rest of the day and evening. I don't know what they did to him there or how they treated him, but I will never take him back. I now take him to Tails A-Waggin on Schick Rd. and they are absolutely awesome there! You know they love their job and love the animals that come into their shop. I explained to them that he was an epileptic and the girl asked if he was on certasin medications and actually had experience with an epileptic dog. I feel completely comfortable leaving him there.
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