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Bad Service Experience - Review by Dirk P | Alex's Autohaus, Inc.

Alex's Autohaus, Inc.

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Bad Service Experience 5/18/2009

There was an electrical wire (02 sensor)rubbing on the drive shaft. The mechanic told me he would put tape on it and zip tie it away from the shaft. He only put tape on it and forgot to reroute the wire. This caused the wire to continue to rub and cause a failure. Alex's refused to take responsibility and didn't care about my business.Or telling every BMW owner i know. more
Owner response
Owner response 8/7/2009
The customer was showed the problems on his vehicle. He declined all repairs and had damage because of one of the problems. We can not perform repairs without permission.
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