AVOID GROSSINGER CITY TOYOTA AT ALL COST
Statement Regarding Grossinger City Toyota
July 30, 2009
Male salesman told me they had Prius 2 in Blue, Silver and White. I agreed to purchase Blue. Female finance person called me back and told me they only had black.
Accidentally called them back while going down a dealer list. Person who identified himself as Phil said they had Blue, Silver, White and Black. I agreed to purchase blue, provided info for financing. Deal on.
Called back, asked for Phil, told that nobody named Phil works there. Called back, told that Phil was on a test drive. Called back, told that Phil was with a customer. Called back, told there is no Phil.
Talked to impatient, condescending person who identified himeself as Ray the sales manager. Told me he was there when they called me to tell me black only. Told me they do have White, Silver, Black.
Asked to talk to adult in charge. Talked to Brian, who claimed to be general manager. Uninterested in the multiple failures I described. Brian says no employee named Phil.
Called back. Asked for Phil. Put on hold. Told that Phil was paged but he did not respond. Called back, talked to Ray. Ray bulls*itted me some more. Finally gave up.
Throughout this process, I was encouraged to come in immediately to do a deal. Searched for online reviews and found that my experience is not unusual. I now realize that their intent was to bait me to visit the dealership and switch me to another vehicle.
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