The owner Mark Alexander came out and quoted me $2,400.00 for a sliding glass door. I thought about it and decided to make the purchase. Mark came back out to take the measurements and collect $1,000 as a down payment. He said it would take 4 - 6 weeks to arrive. It took 5 weeks and we made an appointment for the installers to come on the 6th week.
The installers arrived and were very nice. Before bringing the door upstairs, they wanted to take a look and measure. That is when they realized that the door was too small. Mark had taken the wrong measurements. I asked if this happens often and he said no because he usually takes the measurements. He told me Mark doesn't answer the phone on the weekends so he will have him call me on Monday. (It was Saturday).
Monday comes and no word from Mark. So on Tuesday around noon I called Mark and asked why he didn't call. He said I broke the contract and he sent me a refund check. I wanted the door, but it was the wrong size. He said he didn't have time to talk and would call me back. He never called.
Several days later I received the check (See Attached) with a note that said I didn't want the door. I wanted the door, but it didn't fit. Another note said he kept the cost of the permit which was $56.00. If I didn't want the door that would be fine, but I wanted the door only Mark ordered the wrong size and refused to order the correct size. Instead he sent me a check minus the permit fee.
This is on you Mark. Be a man and own up to it. You wasted my time and owe me $56.00. Pay up!
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