I was with DABCO for about three years. When I arrived to move into my apartment I was surprised to see someone was already living at the address that they had put on my lease. They had leased the same apartment to two people. I received no apologies from their rude staff or reimbursement for the expenses (e.g. new driver license etc) that incurred as a result of their mistake. For six months I had to wait for text from the nice tenant at the wrong address to go pick up my mails.
During the first year, I received a ‘pet violation notice’ (subject to a $500.00 administrative fee and possible eviction), however, I didn’t own a pet. I brought up their error and offered them the opportunity to see the apartment. They responded by rudely insisting that their staff had seen a dog, implying that I was lying, and warned me about its consequences. After a stressful week and talking to management they dropped their absurd accusation. Interestingly enough, in the same building, at least three of my neighbors had cats & dogs and one of them had their dog sitting on the porch all day long every day and they were in the apartment for at least two years.
Three months ago I moved out of the apartment, ensuring that it was clean, and returned my keys. I have yet to receive my deposit check or receipts for the charges they applied to the deposit. I have sent them many emails in the last 4 weeks letting them know I don’t have my deposit check. The only response I have received so far is “here’s the proof that we sent you your check, go talk to USPS!” Based on the copy of the letter DABCO emailed; they have kept 60% of my deposit for the repair and cleaning expenses of an apartment that I returned cleaner than the day I received it. I have taken many pictures of every corner of the apartment and recorded videos of it in case...
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