First- I would like to say that I did have one of the nicest technician. I recommend Michael. He was very polite and patient with me especially my frustration with you guys. I know he is only doing his job and suppose to do only what it told, which he did and I commend him for cleaning and changing our next. Plus giving a tutorial with our thermostat since we are beginners. If I was to rate him I’d give him a 5 star but I’m giving you guys a one because I was told something that wasn’t done. I pick you guys to do our LADWP tune up due to your reviewing on here so I decided I call and schedule. Even recommended my neighbors to you which I think I will tell to cancel. When I called, I told them specifically that I had one AC unit and two thermostats and they would be changing both! When the tech finally arrived, he said LADWP only changes one. So I called you guys and you stated you only changed one, I spoke to Nate and said he will go back to check my phone call and see if any conversation was recorded and I said go ahead. When he called back, there were only three phone calls conversations and nothing was heard about giving me two thermostat and I said that was a lie, I spoke to you guys more than three times. I just went to my phone record and saw there was a total of 8 conversations. At the I didn’t argue about giving me another thermostat, since I bought one, all I wanted to do was have the tech install it and I saw the tech install the theirs and it only took him 5 mins! You guys want to charge me 130 for a five min job that you said you were going to give at mo charge! All i wanted was common curiosity and not accuse of lying!
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