I was pleased with the pleasant personnel for this company and their listening to my concern. I ordered service for an A/c that no longer worked and the technician arrived and diagnosed that a capacitor had malfunctioned and had to be replaced. My son and I basically knew this from our own investigation and the part retails for $8.64 at Home Depot and took less than 1 hour to replace. Much to my disappointment Advanced charges $119 to diagnose and does not apply this cost to any ensuing repair. No revelation was made to us regarding the cost to replace the capacitor and the technician was highly talented and an excellent service rep. The previously unrevealed additional cost came to $299 which was a shock to me. Most repair companies apply diagnosis cost to the repairs. The company did provide a $30 coupon on their website for a service call charge reduction. Personnel listened to my concerns professionally but unfortunately would not apply the remaining $89 to the total job cost which I felt would have been fair.
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