Ivo A was the technician assigned to perform the yearly maintenance and repair of my 30-year-old Central AC system. He did great job of going beyond to ensure my everything worked. I had previously diagnosed the broken part in the rooftop compressor and he did not doubt me as other repair personnel have done. Ivo worked to verify the problem and then expertly fixed it. He then ran the system through a full test while being a good conversationalist - he explained everything that I asked and did not get annoyed as my inquisitiveness. I really enjoyed knowing all that was happening and he let me assist when I volunteered where could speed up his repair efforts. After we were done, Ivo took extra time to help me measure out the space for when I need to purchase a replacement Central AC unit though he gets no sales bonus for this added work.
I will ask for Ivo by name to assist in the yearly checkup of the system next year.
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