I cannot give enough kudos to Gem Plumbing and its employees that work at such high standards. I had an emergency at my home last night at 10:00 PM after being out for the evening. There was a loud crash, and when I went in the cellar, I saw that my expansion tank had been blown off and flooded my cellar. I immediately called Gem and spoke to Danyell, one of the call center representatives, who understood my anxiety, and had one of the managers call me immediately, who sent Charlie, one of the plumbing techs out to my home. Charlie acted in such a professional and timely manner to evaluate the situation, turn off the water main, and proceeded to clean up the water. This morning I called Gem again and spoke to Nikki to find out when a tech would be coming out to install a new expansion tank. Charlie was back at my home in 20 minutes and installed a new tank, turned my water back on and was on his way. I cannot say how much I appreciate everyone at Gem for their first-class service.
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