Needed work on my A/C so I Googled for providers in my area. Crain had a high YELP rating so I sent an email to set up an appointment. I immediately received a response and the appointment was set. Ted came out the next week to look at A/C. Unfortunately, as we expected we needed a new unit. Ted reviewed options and we agreed to replace our a/c and furnace. I felt he was an advisor and not a sales person during the process. He did not try to upsell us to something we did not need. We will be getting new units next week. I will try to rate again once that is complete.
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