Reps were all good. The issue is the substance of the quote received. It was 38% higher than a competitor to replace a Taco valve and an expansion tank on our hot water system. The valve quote was $900. The time estimated to fix it was 1 hour per the rep. The part is $100 online imputing an $800 per hour labor charge and/or a substantial product markup. I tried to suggest the "formula" that created this quote might be in error because the quote for the expansion tank job was similar to competitor, 33 minute and a $300 part for a $388 quote, imputing an approximate hourly labor charge of $150+/-. Anyhow, the quote to bleed our system was $550 - $200 higher than competitor. In sum, the total quote was well above competition but largely focused on the valve replacement. Too bad, we would have gone with magnolia but are sticking with our current contractor.
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