I was impressed that when I called JA Bertsch I was able to get a service appointment the same day. In fact, Keith arrived about an hour after I called. Keith is as advertised: clean cut, polite, knowledgeable, and efficient. The issues with the furnace turned out to be more complex than we'd thought and ended up taking several hours to fix. Some new parts are needed and Keith has ordered them but kept our furnace operational through the very cold temperatures we are having. I was impressed enough to join the JA Bertsch Service Club so next time we have an issue I'll know exactly who to call. Jeff
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