Service is always shaky, so the business model is to blame the customer. The lead tech, Mike, is always curt and rude. Last year, an equipment upgrade was attempted in the spring, when winds are always high and unpredictable. This left customers without service for several days because the towers could not be scaled.
Sooner Wireless claims to be a communication company, but can't figure out how to use text and emails to notify customers of outages, instead insisting on using Facebook. That's pathetic considering OG & has text and email options. The company's Internet site looks like it was assembled with freeware in an Intro to Web Development class back in the 90s.
In 5+ years speeds have never matched what Sooner Wireless brags speeds will be after equipment upgrades. Service outages are frequent with DNS issues. The owner of the company is against the City of Norman developing Internet service as a utility to serve the rural areas, probably because anything else will be superior and (rightfully) run him out of business. The service is in the low MB range, while people in the Cox service areas are in the high GB range.
One can either live rural and not have good Internet -- or -- have outstanding Internet and live in the civilized world. The only way rural areas will have comparable service and speeds is if cities build an infrastructure as a public utility akin to gas, electric, and landline telephone services.
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