Called Hoekstra recently when our furnace was not operating properly and the coldest, subzero weather was coming. Tim M. came out and did a thorough diagnosis, determined the problem and suggested a solution that required ordering a major part that was still covered by mfg.s guarantee. He was straightforward, informative and gave us the facts.
The part came in and was delivered and installed the next day by Todd K. Todd arrived on time, worked neatly, efficiently and professionally. The job was completed in about 2.5 hours. Our home was once again warm and comfortable. It's important to say that Hoekstra didn't install the furnace, but they were there to help us when factory authorized service was needed. Thanks Hoekstra!
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