I was scheduled today for my Bi-annual maintenance check-up and Berto gave me a courtesy call to let me know he was on the way an arrived well within promised schedule. He proceed to perform the check and let me know that my 40+ year old duct work was in very sad shape and I was losing more that 20% of my air to the attic. We discussed options and he provided multiple HVAC options as well as payment options. I was very impressed with the very friendly attitude and he definitely left me with the impression that his first priority was my complete satisfaction. I have been a Russell's customer for approximately 30 years and definitely plan to continue.
more