Nine years ago I called Blanton’s and had my current system installed. I am a very satisfied customer of Blanton's and have been for many years. I have a preventive maintenance contract with them that has kept my system working very efficiently and their service has detected issues with my unit over the years and Blanton’s technicians has corrected the issues on the spot. I have always found them to be honest and professional. My last scheduled visit was no exception. My technician was Larry Waddell. He phoned ahead, arrived on time and presented identification. He is a very courteous and professional young man. He explained every step of the service and all of his findings. He initially discovered a faulty surge protector and replaced it. The system does have a condensation drain problem the water table in my area is rather high and is in a clay bed. I was advised on an early service to dig a hole and put gravel into a drum and this would allow the water to drain from the unit and dissipate. The dissipate part is not happening properly. It is causing the water to back up in the system and not allowing the water to drain out of the drain pan. Larry made sure that the drain line was clear, and he cut the drain line to allow the system to drain. Larry placed a call to his team member I think her name was Elisabeth at the Blanton’s office and set up an appointment for a plumber to come out to evaluate the situation and see if he can come up with a proper solution to remove water away from the unit and the house. Larry is an excellent technician and the Blanton’s Team concept is a very efficient part of Blanton’s success this allows the onsite technician to contact their team member at the office to provide better support to the customer.
Excellent Service!
Thanks Larry & Elisabeth
The Davis Family
Chuck & Mae
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