Josh G was knowledgeable, thorough, and efficient in his diagnostic of our AC unit. He arrived within the stated timeframe and checked the system thoroughly before giving us a clear analysis of the issue as well as a detailed explanation of options. Kappker sent appointment reminders as well as a text to let us know that Josh was on his way, which included a name and photo. Josh also made sure we received an email with an overview of the service and the options and associated costs. This made the whole process feel very secure and professional. We will definitely be using Kappler again.
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