Will in dispatch gave me a time of between 11AM and 4PM for the tech to show up. Will called me at 11AM and said that Collin would be there in about 20 minutes. That was a pleasant surprise. He went right to work on the problem and identified that the system was low on Freon. Because of the age of the unit I asked him to add the Freon required to have it work like it should and perhaps it might last the season or longer. We discussed running a leak test to find out why it was low. I told him that I wanted to see if it would maintain the charge for the summer and that next year we can see how it was holding. Collin is a great Mechanic and knows what he is doing. He completed the task is short order and was on his way. I will do business with this company again for both service and when I need to replace the A/C units.
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