Our field technician was the best service person that we have ever had the pleasure to deal with. He was informative, honest, and helpful. He went above and beyond to restore our air conditioning before the weekend. We needed service on a Friday for our broken AC unit and our normal repair place could not get anyone out to us until Wed. Essig sent a tech out that same day. We purchased a service plan because we know that we will stay with this company. The tech is really the person that won us as a forever customer.
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