About 7 years ago we purchased a geothermal heating & cooling system for our home in Saunderstown, RI. Initially, service was provided by the company that installed the system. Unfortunately, about three years ago they went out of business. We searched for a geothermal system service organization. The first one we tried was awful...their prices were very high, and their work actually led to more problems. Recently the system went down during an extremely cold spell (14 F). I found national through the web. They came the very net morning, and after less than a half hour Jared, whose work process was very well organized, discovered a loose wire. After properly terminating the broken end, and re-connecting it, the system resumed fully operational status. The bill ....beyond the cost of a regular service call even though we were NOT a regular customer and he had come to our home ASAP...was $30. Needless to say my wife and I were thrilled that the system was now working properly, that Jared really "knows" geothermal systems, and that National will now perform regular annual system maintenance for us each fall.
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