Whirlpool scheduled a warranty service call from Wind between 8am and 12pm. On the day of service, Wind left a VM and provided a window of 1 to 4pm. Called them back and told the rep that my appt is for 8 to 12. Told the rep I took the day off from work - and I wouldn't be home after 3. Rep indicated that Wind decides the appointment time, not Whirlpool, and their scheduling is based on the number of service calls on the route and that Whirlpool doesn't have that information when scheduling appointments. I asked for them to come at the promised time because I took the day off from work and rep said they can't, but would be happy to reschedule for a convenient Saturday. ? Then why bother making appointments? Took a morning off from work based on information provided by Whirlpool not honored by Wind. Wind and Whirlpool issues shouldn't come at the expense of the customer.
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