1. Elvin Bishop was our technician. I asked Elvin if he brought the 2 "Pure Air Filters" our units required for yearly maintenance.
Elvin said NO.
2. I informed Elvin that when I called 14 NOV 2018 to make the appointment for our yearly and winter maintenance... the Office Staff Receptionist replied that she would order the Pure Air Filters "now" so the technician (Elvin) would have them when he came to service our units.
3. Elvin called the office staff to see if there were any Pure Air Filters (with IR lights) in stock. Elvin was informed that the Pure Air Filters would have to be ordered.
4. Elvin has to return to my residence to install the Pure Air Filters in which I am NOW required to find a date and time in my calendar so that he can install those Pure Air Filters.
5. Instead of one maintenance visit he will make a second maintenance visit to my residence = waste of time, manpower, resources and inconveniences a No Worries Customer !!
6. Elvin Bishop worked tenaciously and efficiently to complete his checks and services on our 2 units. He is to be commended and given twice the Christmas Bonus that others will receive this year !
CONCERNS:
o In the past... Blanton's normally called 2 to 3 weeks in advance to schedule Spring and Autumn Maintenance Services. I Called Blanton's to Schedule my Autumn Maintenance Service and to Renew my No Worries Contract.
o When I called to make my winter and yearly service appointment on 14 NOV 2018, I was informed that my No Worries Contract had expired on 01 NOV 2018 due to no fault of my own but i was allowed to Renew my contract Over The Phone. Blanton's should always call their "loyal customers" Before yearly contracts expire = unacceptable. I counted 9 Office Staff on ReviewBuzz.
QUESTION:
Is Blanton's losing Focus on Quality Customer Service by spending too much money on TV Commercials and Radio Commercials instead of concentrating on Developing "Loyal" Customers.
Stephen C Gasper / / 28312
Since: 1995
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