I found Francis to be knowledgeable, courteous, and willing to explain any questions I had. And he had come out with a ticket that implied he was to research a cracked heat exchanger when I had left a request for a bid for a new furnace. None the less he took pictures, called the office, and talked to Dave about my request. Dave is going to come out in a day or two to look things over and make the bid. So Francis went the extra step for me to make sure Papalia met my needs. Thanks.
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