I'd give Jake S. 10 starts if I could! He had the challenge of working solo that day, removing a very old Carrier unit that had failed and installing the new Rheem. Additional challenges were having to get a part delivered to finish the work, as my Old House has so many do-it-yourselfer quirks. All the while he kept me informed, was considerate and polite. Even my three cats (who are normally shy guys) warmed up to Jake and were purring around his ankles by the end of the job. For any future HVAC needs I have, you can bet I'll be asking for Jake!
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