Six days ago two carbon monoxide alarms went off in our home. Upon calling Roth they referred me immediately to contact NW Natural and report the alarms. A technician determined a faulty furnace was responsible. Roth sent Tim out to investigate and he was professional in his approach and his communication. He ordered replacement parts and upon receipt installed the new furnace heat exchanger and made other necessary repairs. All were covered under warranty. Tim also adjusted his work schedule to accommodate us, otherwise the repairs would have been delayed nine days.
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