We did not like waiting all day for someone to show up BUT we we very pleased with how quickly and accurately Leon diagnosed the problem with our furnace. He through explained everything he was doing when he diagnosed the problem, and quickly came to a solution which invoked primarily cleaning up water and drying out the inducer fan and checking the pressure switch functionality. He did not try to push replacement of any parts and explained what could be done to minimize he chance of this happening again. He also answered all my questions about other modifications which could be done to address humidification and air quality issues. Great customer skills!
more