I have NEVER written the type of review that I am about to write now for this company. On original install of my AC I was told 1 day and done, 1 day turned into 3, still that wasn't the worst part. The worst part is when you do the annual service, AC tune up check. I paid $7,500 for my AC in 2014, so there should be nothing wrong except for a check to make sure everything is up to optimal performance and running smooth, right? Wrong!!! In 2015 I had to have a tech come back a couple of times, in 2016 I had to call for a few times afterwards for a tech. This year I have had several calls. My initial tech came back twice. The second time he said that I had needed this ultraviolet light installed and the cost was between $750-$800. I said if that is what is going to fix it, fix it. I have since then had 5 different techs come to my home. One said I needed a flush and Freon and charged me over $200. Then I had no AC at all it "froze up" according to the new tech, He said it was by the other tech putting in too much Freon. So I called to complain. I also had a water mark on my ceiling surrounding my vent. I called to complain and the Supervisor had taken off the charge from the $200 charge for the Freon. Why thank you kind Sir, you did me a favor? No, it was because the following techs service wasn't needed, the 2 techs that showed up afterwards had to drain it, and then wait for it to read normal limits. So I now think the issue is resolved now.I called the Supervisor Jarrod, Gerard, or whatever his name was... no call back. I then found out from Home Depot to call Angela, I called her on a Thursday, she said she would call me back on Friday, or Monday the latest. I never heard from her. I waited a full week and called her back on a Monday. I just want a credit for this UV light that wasn't my issue from the get go. Come and get it, and take it off my charge. Plus, send someone to paint this little water mark damage at the vent. I came home yesterday to a puddle of water under my vent, and I called for a tech to com
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