I have been a patient for about 6 years.I went in recently for a problem with my foot.I was sent next door to Windsong for an xray.I went home and called a few days later and was told it was arthritis.I was then given the names of 2 orthopedics to see.I then schedualed to see a doctor at ECMC.They told me to get the xray from Lancaster Medical.I wrote LM on my portal and asked that they send the xray to the doctor at ECMC and if that was not possible to please let me know.I never got The call so everything must be all right.The day of my appointment at ECMC They told me that I would have to have a foot xray.I told them that Lancaster Medical sent it over already.They said they never received it and I would have to have another one.I wrote LM when I got home and requested that they credit me $25 for the second xray at ECMC.They sent me a copy of the report of the xray that they sent with no other explanation.I called them and a rude woman in the office said that they did send a report.I said,I didn't ask for a report,I asked for the xray film to be sent to ECMC.She asked if I wanted to talk to the office manager? I said yes and was transfered to her voice mail where I left a message to please call me.After a week I wrote again and said I was still waiting for my call back.No Responce at all.I wrote again and asked why I was being ignored? A note came to me stating that the office manager was out of town and would return my call when she got back.That was two weeks ago and no call but today I received a registered letter from LM that they would no longer be taking care of me as of the date above due to a doctor/patient relationship.This whole thing had nothing to do with the doctor.Someone screwed up and didn't do as I asked with the xray and now are sticking the bill with me.They are dropping a good honest paying patient just so that they don't have to deal with me.I don't even think Dr Kuehnling is even aware of what the office staff is doing behind his back just so as to protect their own jobs.
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