Lack of communication! Katy Mill location. I scheduled a cleaning that is supposed to be free on my insurance. (Also a crown came off and I needed it looked at.) I was told by receptionist lady to pay $75 for some irrigation cleaning. I declined the irrigation and said I just wanted a routine cleaning. The lady snort snickered, mumbled something, then checked to see if that could be done. Close to 45 min later I was called back. Dentist talked about my crown then told me it needed to be fixed. He said it was too late and to reschedule. He sent info to front while I wait for my cleaning. Found out, I have to have same expensive cleaning as the year before. They won't do the routine free cleaning. No one told me and I was clear about just routine before I went back to be seen. I had to walk to the front because they just left me sitting back there with no explanation of what was going on. The tone of the women at the desk was rude, especially when I asked why I wasnt told about the type of cleaning. Smirk on the lady's face as another lady said I declined. Rude tone. Since that was the policy, I should have been told before I wasted my time. The dentist was nice, the staff was horrible
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