I would give them zero stars if that is possible. I called them as I had a leak, explained in detail the situation and they said they’d have someone out in an hour. Cut to 45 minutes later they call and say actually it will be actually be 2 hours or so. Then after 2 hours and 15 minutes they call and they say “Ernesto” is running late “due to traffic” and apologized but it would be ANOTHER hour. Then that last hour passed and they called. Were they calling to tell me he was arriving?? Nope they called to tell me he wasn’t going to be coming and no one was. The newest dispatch person said she didn’t know what happened but he wouldn’t be arriving. And that’s it. Save yourself the trouble. I should have called a real plumbing service not these scumbags. Unbelievable.
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