THOMAS WAS A GREAT TECHNICIAN. HE WAS VERY KNOWLEDGABLE AND FRIENDLY AND WAS ABLE TO CORRECT THE PROBLEM WITH MY AC UNIT WHICH WAS UNDER WARRANTY.
MY ONLY COMPLAINT IS WITH THE SCHEDULING DEPARTMENT. I CALLED TO SET UP AN APPOINTMENT OF FRIDAY AND THEY SCHEDULED THE APPOINTMENT FOR SUNDAY FROM 0800-1300; HOWEVER, IT WAS NOT UNTIL I CALLED THAT THEY ENDED SENDING A TECH OUT TO HELP ME. IT IS LIKE THEY FORGOT ABOUT MY APPOINTMENT AND ENDED UP PLUGGING ME IN AT THE END OF THE DAY.
STILL I'M GRATEFUL FOR TOM AND HIS PROFESSIONAL SERVICE. THANKS.
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