I want to compliment technicians Michael and Ryan. Both have been very responsive, diligent, persistent, and are very good communicators. They both have good skills at diffusing frustration and can communicate the issues clearly to a non-expert. If they don’t know the answer they say so and don’t make up the answer; they research it. Their dedication to solving the problem set my mind at ease.
Miranda's the glue that holds them together, dispatching techs, communicating with customers, ordering parts, listening to complaints, etc.
And Walter drove to Denver twice! to get an urgent part for our boiler.
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