My Girl Scout troop consisting of 8-10 year olds booked this limo service for a big night they had been having. They paid for 3 hours, in which an hour and a half they were to be driven around town. None of them had ever been in a limo before so it was supposed to be really special. The driver was extremely courteous and made our girls feel very special, but he was brand new (he said it was his first time driving a limo). As such, he could not get the radio to work. It only made sound in the front with him. The lights and AC did not work and there was no water or drinks for kids, which I was told by Kim were complimentary. We would have paid for them if we were told we needed to. Kim also tried very hard to switch our party reservation from Monkey Dooz to his similar business (he did not disclose to me that it was his business...I found that out by reading other reviews). I called 2 days later to let Kim know that there were problems. I never demanded a refund or anything, and after I told him of the problems he began accusing me of not calling soon enough and telling me on the phone that he was turning everything on in the limo as we spoke. Every single time I tried to speak he yelled at me and would not let me talk. I work at an elementary school and I was getting very embarrassed at his rude behavior and tried to tell him I did not call to be yelled at. After sitting on the phone making no headway with him I hung up because my break was over. He still has not emailed me the receipt I asked him to send me after explaining that my troop needs it for their expense records. I can't believe that any of these 5 star reviews are even paying customers. One of them is even named the same name as the owner...I'd never recommend this business.
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