During a routine maintenance call on 2/9/16 the Essig technician discovered a faulty part, which would potentially cause the furnace to malfunction. The part was ordered. On 2/11/16 Essig called to inform us the part was in and could be installed the next day.
Essig called on 2/12/16 to inform us the technician was on his way. When he arrived the technician went right to work to replace the part. He finished in less than an hour, with no noticeable disruption of service.
The service provided was done in a timely manner. Both Essig technicians were professional and courteous.
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