Prior notification when Ian S. would arrive for appointment. He was here for approximately forty-five minutes. We know he replaced the filter, because we asked to see the old one. He said everything was good. We would have liked some kind of receipt showing what he had done. My husband signed an electronic device to verify that Ian S. showed up. Bruno should have a listing of the points the service reps are to do and it should be given to the customer upon completion of the annual maintenance call.
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