DO NOT USE ALL STATE VAN LINES RELOCATION OR PRODIGY MOVING COMPANIES
Please whatever you do, don't use this company. I have moved 3 other times with different moving companies and this was by far the worst experience I ever had. I got a quote from a very nice lady, she seemed very confident, honest and really personable. I got multiple quotes from 4 other companies, all ranging between $1,500-4,000. The lady warned me about the $1,500 quote saying that they go by space which can only take a loose packer to drive up the price. Mayflower came into my home and did a quote. So I went back to this company because I really liked her and asked to match the quote exactly (adding more boxes and packing and more weight) I explained I want it to be as accurate as possible because I don't want any surprises. So she did and she was a little less so I paid my deposit and asked if on delivery if I can pay by credit card. She said I could use anything but discover. I said okay not a big deal I can use a visa. Now a couple weeks later about 5 days before the move I get a call from a QA worker for the company, we went through and I listed off everything in the house. I was moving across the country to a home much smaller than mine so I sold almost all the furniture no appliances hardly anything was coming with us. The QA guy told me at the end of the call that I can pay for the rest at delivery by credit card,cash,money order or cashiers check. A couple days before the move I get a call from someone else to tell me when they were coming. I asked for the 14th but they said the delivery date would be the 15th between 8am-12pm. I woke up early and waited and waited, around 11:00 I get a call from a company called "PRODIGY" it's the company All State Van Lines hires. The lady said the movers won't be there until between 4:00pm-8pm. They didn't show up until 6:30 pm. So they start packing and first off they are slow, second off they are not organized at all. I walked them through telling them what is going and what isn't going. In every room I had a pile of stuff that wasn't going, it was very obvious it was stuff I wanted to keep with us. I turn around and come back and literally all my stuff but one pile that I said not to pack was packed. I said "did you pack that pile of kitchen stuff that had silverware in ziplock bags?" He laughed and said "yeah" I was already upset at this point. "If you just packed it, do you know where it is?" He said no, at the point I looked around and realized they were labeling ANYTHING on the boxes. Not "kitchen", nothing. At this point I knew if I let it bother me I would have gone off to a point I didn't want to be. They packed from 6:30-12:30 am and still weren't finished. They said they would come back in the morning and finish. They said they had a 16 hour day so we get bad and said they can come back at 10:00am. At 9:00 the next morning I get a call from the movers boss asking why they can't come earlier than 10am and I said well they can but they said they had a 16 hour day beforehand so we said 10. Their manager laughed and said "they did not have a 16 hour day" and I said "well it's only an hour from now so it's not a big deal to me" at around 10:00 I got a text from the movers saying they will be there at 10:20, they didn't make it there until 10:30. They packed and loaded until 3:00pm. It was so unorganized and chaotic they wouldn't finish a room they would hop back and forth,back and forth. We couldn't get anything we needed finished until they left. I asked them multiple times for a delivery date and they wouldn't give it to me they instead said "call my manager", even though everyone I talked to previously said the movers will tell us. So our days/move was pushed way behind because of these movers already. On the way to our destination we ended up having to stay over night halfway because of everything being pushed back. We basically lost a day on the move because they were so late and slow. We are 4 hours from our destination and I get a call asking if they movers could come that night. I told them we were 4 hours away and it's going to be late so probably not. They said they will be there the next day between 7am-10. I got a call from their manager saying they are only 15 miles away and will be there in 30 minutes. Then I get another call telling me the cost is going to be DOUBLE the quote Plus said I cannot pay with credit card like 3 other people told me I could. I had to argue with 4 different people telling them I don't have an extra $2,500 laying around in cash since it's all in my old bank. About 40 minutes later I get a call from the movers saying they will be another 30 minutes. They get there around 10:10. I finally got them to let me pay $1500 on a credit card and the rest in cash. They unloaded our stuff, and I asked multiple times for the weight ticket and they kept saying "in a minute" until I got busy and they left without giving it to me. The whole experience was a complete mess. We looked at the boxes and thought wow how fun it's going to be figuring out where everything goes without any labels on these boxes! Please use my experience to not hire either company for your move. Paid 5k to move a two bedroom apartments worth of stuff. They definitely give you the bait and switch. No one offered to make up for any of my bad experiences either.
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