The big snow left our outdoor heat pump unit inoperable. ARS was able to respond in a very timely manner. ARS technician Lee Z. arrived promptly as scheduled. He thoroughly went through the many possible causes of our inoperable unit. He took the time to explain his testing and results. He meticulously checked all system components to identify the cause of the problem. He restored our system to normal operation. Lee was very courteous and professional, we are very pleased with the service visit.
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