#5 Employees, including management lack any type of professional organization.
#4 Four visible employees on the sales floor. One customer. One and a half hour of waiting with no end in sight.
#3 The man who introduced himself as the "manager of all local RAC's" could not communicate without using harsh tones and threatening body language.
#2 When the transaction we were considering was stopped at our request due to the above mentioned reasons, the "manager of all local RAC's" firmly and loudly stated..."Get out of my store before I call the police." Mind you, we had already said we wished not to do business with this establishment and had a foot out the door.
#1 The worst customer service I have ever received in my life. Enough said.
PLEASE NOTE: I am not a customer of RAC. My experience was completely in the process of becoming one. I chose to take my money and business elsewhere, which ended up being a good thing because the competitor we chose took care of us completely.
more