I should like to express my appreciation for the remarkable services rendered by Tomas C. on behalf of your company. After arriving home at 7:30 on the evening of 7/21/2015 to a dangerously hot condo; my thermostat was stuck at 99o F and blowing hot air. I contacted your company between 8:00 and 8:30 and was told by the very kind and compassionate dispatcher that someone would be out in about 90 minutes. Tomas C. arrived about that time and asked if I had the heat on to which I replied no. He started working immediately to determine why my AC unit wasn’t operating properly, that meant several trips to the roof of my condo building which houses 18 AC units, back to my unit, back to his truck, etc. The good news is that after ~2 ½ hours and a new capacitor he had my AC unit working! I am so appreciative of Tomas’s work ethic and commitment to your company; it turns out that when he got the call to service my AC, he was in Laurel headed home after a full day’s work (I’m sure). I will forever keep your company at the top if my list for future home-related repairs. It is also my wish that Tomas C. receive special consideration for a ‘job well done’. As a federal government worker, that can take the form of an on the spot cash award, or 59 minutes of time off (allowed by OPM-Office of Personnel Management rules). I’m hopeful you have something comparable in your line of work.
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