Do NOT take your vehicle to these people. Josh at the desk is nice as can be but when it comes to their mechanics and the OWNER...they are a joke! EVERY SINGLE THING WE HAVE HAD DONE ON OUR F150 by Mad Hatter was wrong and has ended up costing us more money in repairs.
To start.
1. We needed a pulley replaced. Sounds simple enough but they put on the wrong size pulley, we drove it home and the belt fell off!!
2. We took it back, they replaced the pulley with the right size but their mechanic punctured the top of our radiator!
3. When we took it to them to get a new boot put on our CV axle. They suggested replacing the entire axle. So we did and had nothing but problems from that point on. They Installed it incorrectly and damaged a seal on the other side of the axle which left us with a loud squeal. They kept blaming it on the grease from the boot and would not replace it. Not only that but they didn't tighten the bolts on the tire and I drove on a loose tire for a week with my 4 and 6 year old! Now we drove on this bad axle for almost a year. Finally we convinced them to replace the entire axle and it fixed the problem but driving on the bad axle for that long ruined our wheel bearing. At this point we will not let them touch our vehicle again and took our truck to the Ford dealership to have it replaced. Ford and another mechanic in PSJ confirmed that the axle and loose tire were the cause of the bearing going out. So after having to pay $556 to have it fixed. I called Mad Hatter to get reimbursed AT LEAST FOR THE PART and they would not do it. They ADMITTED it was their fault and that they have had other problems with a mechanic! But they still would not reimburse the cost of the part. DO NOT TAKE YOUR CAR TO THEM! They have a bad rep through out Panama City, Panama City Beach and Lynn Haven!
If anyone from Mad Hatter would like to contact me and make this right I will gladly remove this review!!!
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