Horrendous service. Purchased John Deere D105 from HD and they hire Padula Bros. to come "set it up, demonstrate how to use, and answer questions". They sent a guy who literally spent 3 mins and was in a rush to get out of there. Ok fine.
Eight months later I needed warranty service for an attachment. John Deere said you must go through a service center. Padula Bros. is the only one anywhere close so I contacted them. They sent a tech to come look at the issue. That was nice but that's where the good service ended. Here's what happened next:
1) The tech took detailed photos and promise he could get me replacement parts for the defective attachment. A week went by. I was never contacted.
2) I contacted Padula Bros. and the service center woman said someone would be in touch within 24 hours. 4 days went by and I was never contacted.
3) I contacted Padula Bros. again. Same woman seemed upset I was not contacted and said she would handle the issue herself, get the replacement parts ordered, and have them out to me in a week or two.
4) A week later I was contacted by Andrew who said I needed to transport the attachment to them. I explained this was impossible as it does not fit in my car, and that it was totally unnecessary as we knew which part was bad and I could replace it myself. He said to email him photos of the bad part (didn't the other tech already do this??) and he'd see what he could do. I did so promptly.
5) I followed up with Andrew 4 times by email over the next two weeks. He never responded to any of them.
6) Frustrated, I called. I got voicemail so I left a polite message explaining what happened and asked someone to contact me. After a week nobody ever called me back.
7) I wrote a negative review online and all of a sudden they respond, basically saying I don't know what I'm talking about, etc.
They don't pick up their phone, they don't respond to email or voicemail, and their website is down. Is this a company you want to do business with? Decide for yourself.
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