I've just stepped out of yet another cold shower, for the third time this week. We've been taking cold showers, and otherwise living without heat, for over a year and a half now, ever since Taylor heating convinced us to spend about $14,000 converting our home heating system from oil to natural gas. Ever since the conversion, the furnaces have worked when they want to, and they frequently don't want to. Taylor's original idea of a "solution" was to teach us how to push the reset button so that, after a few hours' wait, we'd have heat and hot water again. When we started insisting that *they* come out each time to push the reset button, they rethought the issue and have come out repeatedly to tinker with the equipment, though none of their tinkering has made any difference. So far, they've shown zero interest in actually solving the problem by providing us with equipment that actually works.
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