When the hot water heater starts leaking the week before Christmas, it's easy to feel bah humbug! Bob came in having brought me a hot water heater, assessed the situation and realized there was much more to the story. The chimney needed work in order to vent properly. Bob did much rearranging and came back with all the supplies and a spare pair of hands and got the job done! He was professional and polite. He explained everything in language that made sense to me. He was thorough and got it all done in the time he said he would. It just doesn't get better than that! Thank you Bob S. and 1800heaters! To Mike, the apprentice: Stick with Bob and learn well. You'll go far! Happy New Year!
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