On October 8,2015, Mr. Jean Paul Lok, Service Technician, arrived at my home to service my furnace for the winter season. Mr. Lok arrived on time and proved to be courteous and very knowledgeable. He explained, in detail, the winterizing process and also made suggestions about the proper filters I should use to get the best result. I was very pleased with Mr. Lok's professionalism and the quality of the work performed.
Mary Dixon
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