I hired All State Van Lines to move my property after verbal assurances that they would do so no later than July 27. They did not show up that day, and then began telling me that dates were only estimates and they had never promised me anything.
They had hired Relo Van Lines, who had then subcontracted the work out to Interstate Express Movers to actually move my things, and they finally arrived on August 1. Delivery was to be no later than August 7, but they began demanding additional money, starting with $1900 extra and eventually accepted at $524.38 more than the contracted rate so that I could actually get my belongings back.
Delivery was 2 weeks late and went past midnight. The movers attempted to get me to agree to them not moving certain heavy belongings to the room I requested – or in some cases not moving them at all except into the garage.
It also wasn't until the next day that I found a shattered LCD screen on my TV, as well as several other belongings, totaling ~$1200 total. I was told that due to not taking the insurance, they would pay me $60 for my TV. I declined the insurance as I learned it would exclude anything that I packed myself, something that ASVL had never told me.
I received settlement paperwork from ASVL on Aug 26. This offer, despite the assurances over the phone, suggested that I would be settling my dispute with all 3 companies for $150. It also stipulated that I must sign a non-disclosure agreement, which had never been discussed. I opted to not sign.
Over the course of the process, I was regularly put off, hung up on, and lied to more times than I can count. I have since settled with Interstate Express Moving, but not with ASVL, who has continued to lie about actions they are taking in regards to my case to both the BBB and myself. They maintain that despite the fact that I hired them and not any of these other companies, they have no responsibility whatsoever for the actions of the companies they hired to move me.
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