Word to the wise, do NOT under any circumstances let yourself be sucked into buying a mattress here! Their policies are not honored & sales staff are crooks! Went in to look at a mattress, picked one out. Found it online at Sears cheaper and before I finalized the order, I requested the price match. At the time I picked out the mattress, the sales clerk raved about how that particular series also came with their special pillows. Once I got the price match, $225 cheaper, they removed the pillows from my order telling me "if we do a price match, we're not going to give you pillows". What?? It was still a $1,200 order. I asked for a manager, was disconnected, put on hold for almost 1/2 hour & when I finally spoke to the manager, said nope, we don't honor that or make exceptions. I still allowed the delivery to be scheduled and called corporate to report the bad service. Corporate never returned the call. I went online and read their policy - not only do they price match but give back an additional 10% of the difference....they never did this. When I questioned that, they claimed they did. I said no, I have the Sears printout and you didn't. Once again, they refused to honor their own written policy. The corporate customer service people didn't even KNOW they had the extra 10% policy. I told them they could cancel my order, I would purchase elsewhere. They didn't care. When I got home, I found a message from the salesman saying since it wasn't the exact item, he was cancelling my order. What?? I still have the printout showing it was the exact same mattress & boxspring for $300 less but he told corporate that it wasn't??? If you call corporate, all you get is a run around about the manager being busy (and the name changes). They never call back & falsely advertise mattresses priced at $899 having free setup & delivery -- in fact you must make a purchase over $1,000. They advertise 120 day trial & return, however, they charge you $80 for a mattress protector. Badmouthed Sears & other stores. Crooks!
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