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awful, horrible - Review by Guest | All State Van Lines Relocation, Inc.

All State Van Lines Relocation, Inc.

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awful, horrible 6/27/2014

This company is just a broker. They lied repeatedly about the delivery date, leaving myself, 2 teenagers and a toddler stuck in a hotel for 5 days then in a house with no furniture as they continued to lie about the delivery date. 1st it was " it'll be there tomorrow, then they delivered to another family in your state and it took longer than expected, then the truck broke down, then it'll be there by sunday....on and on lies lies lies all the while it had never left Chicago., Had they just been honest, we could have planned better and saved money. They charged $375 to "crate" our Harley, when it arrived, the custom paint job was scratched and there was NO CRATE around it. They lost several of my childs outdoor toys, my husbands fathers painting, refused to accept a CORPORATE CHECK made out by my employer as it was not a "money order or cashiers check" leaving us to scramble as they threatened to not deliver our goods that they had already lied about and held hostage for 15 days ALSO, we rec'd a box of property that belonged to someone else, that contained gold and diamond rings. Yeah, imagine that familys FREAK OUT when they discover it's missing!!!!!. SERIOUSLY, go with another company, use UHAUL, but do not, I repeat, do not use this company. more
Owner response
Owner response 7/8/2014
Ericka/Michael Danforth, While moving can be stressful, issues can arise that may prevent a successful move. All State Van Lines Relocation regrets to hear of the concerns you had throughout your relocation and as such, we would appreciate the opportunity to address the issues stated in your posting. We have located your account and it has been escalated for further review. Please know that we are making genuine attempts to rectify the matters at hand, as we are always working relentlessly to ensure that all our customers are satisfied with our services and that they have a smooth transition to their new location. Should you have any further concerns that you would like to have addressed, please contact our office immediately at 1-800-741-6837. Sincerely, All State Van Lines Relocation Inc
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