Had previously ordered 2 sweatshirts for grand-daughter. She rec'd many compliments & wanted to give her friend a sweatshirt for 16th birthday. We designed & printed a picture to give to her friend-black sweatshirt with red lettering. We rec'd the sweatshirt & it is burgundy lettering--so disappointed! Our school colors are red as we ordered, not burgundy. I immediately emailed customer service, advertised they had instant response to all messages--of course, 2 days have passed with no acknowlegement!! After working in retail for 35 years I am extremely upset & grand-daughter doesn't want to give the shirt that doesn't look like what we ordered!
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