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Terrible experience - Review by Guest | All State Van Lines Relocation, Inc.

All State Van Lines Relocation, Inc.

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Terrible experience 11/3/2014

From the beginning of our move from Florida to Washington I should have stopped this company , we spoke to Karlos at first from all state and all he told us was lies from day one , the people who came to our house were Russian and didn't speak any English only basic words of yes no here I give you phone , it was terrible then they tried to charge us more money at pick up when Karlos told us that we put a deposit down and not until they deliver to our location do we pay the rest. After that I really should have stopped them but once again I called Karlos from Allstate and he reassured us that our property will be ok and that not to worry and he was very wrong. My furniture was suppose to be delivered on Oct.22 2014 they picked it up on Oct 2 2014 , so all that time and when I called asking where my furniture was they said it was still in Florida and had to find a mover to take it to Washington , I couldn't believe this was happening and then to top it all off they said my items were over the weight and wanted to charge me an additional almost 1000 dollars .... I went from Andrian to there supervisor James at all state van lines to find out us movers had my items and relo and then super movers delivered my items and everything I mean everything was damaged... Also the weight was wrong me And my husband had to argue with the driver to go to a weigh station so we can verify weight and at the weigh station he tried to pull and a fast one on us and make the truck come out more weight , thank god the worker at the weigh stop caught him and told him he had to drive through the stop again to redo the weight. So now I have to file claims and wait to see if they follow through with returning my money for the weight being wrong and destroying all of my property... more
Owner response
Owner response 11/7/2014
While moving can be stressful, issues can arise that may prevent a successful move. All State Van Lines Relocation Inc regrets to hear of the concerns you had throughout your relocation and as such, we would appreciate the opportunity to address the issues stated in your posting. We have located your account and it has been escalated for further review. Please know that we are making genuine attempts to rectify the matters at hand, as we are always working relentlessly to ensure that all our customers are satisfied with our services and that they have a smooth transition to their new location. Should you have any further concerns that you would like to have addressed, please contact our office immediately at 855-266-5176. Sincerely, All State Van Lines Relocation Inc
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